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The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It
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Kogan Page
 
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Staring Down the Wolf: 7 Leadership Commitments that Forge Elite Teams
Mark Divine
St. Martin’s Press
 
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The Innovation Mentality: Six Strategies to Disrupt the Status Quo and Reinvent the Way We Work
Glenn Llopis
Entrepreneur Press
 
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The Direct Mail Revolution: How to Create Profitable Direct Mail Campaigns in a Digital World
Robert W. Bly
Entrepreneur Press
 
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
David Brownlee
Morgan James Publishing
 
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The Economics of Higher Purpose: Eight Counterintuitive Steps for Creating a Purpose-Driven Organization
Robert E. Quinn and Anjan V. Thakor
Berrett-Koehler Publishing
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