This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre. "Challenge your team everyday"; This book is designed to be read on a section-a-day basis, focusing each day on one simple thing that you can do to make a big difference in motivating your team. Each of these little behaviours in themselves are not difficult and can easily be practiced. By concentrating on one such behaviour each day you will begin to build up a reputation as a great boss who motivates people and who actually does the BIZ. "Push Back The Boundaries (do something new everyday)"

Dr David Freemantle is the founder of Superboss Ltd ( www.superboss.co.uk ). He is a pioneering author, whose many books include what Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.