By any measure, business success is no longer solely work, good intentions, and technical expertise. Relationship building, communication, and the ability to forge coop-eration across organizational lines are key-especially when operating across borders, spanning time zones, and crossing cultures.

Whether you are working for a global cor-poration in a foreign office, on a virtual team that spans the globe, or in a multicultural work-place in your U.S. headquarters, you will find in working GlobeSmart a field guide to global citi-zenship. From Italy , Turkey to Thailand , the author has gathered the insights of more than two dozen country and regional experts who have helped thousands of global managers succeed in complex multicultural business envi-ronments. With numerous examples, sample dialogue, and the author's unique GlobeSmart model, the book offers practical, skills-based advice on how to develop or participate on a global team, created effective training and devel-opment programs for multicultural learners sta-tioned anywhere around the world, and gather the collective wisdom of your organization into a strategic vision that brings out the natural links between communication and change, culture and commerce.

Demonstrating how global people skills add value to global business, Working GlobeSmart provides a road map for developing competencies at the organizational, group, and interpersonal level and details the twelve key skills critical for success-from establishing credibility, teamwork, and negotiation to knowledge transfer, change management, and innovation.

Ernest Gundling, Ph.D., cofounder and managing director of Meridian Resources Associates, Inc. ( www.meridianglobal.com .), has helped dozens of clients-including AT&T, Cisco, Deutsche Bank, ford, GlaxoSmithKline, Hewlett-Packard, Honda, Rockwell Automation, and 3M -develop strategic global approaches to leadership development, organizational change, and innovation. He has lived and worked in Asia (including six years in Japan ), Euripe, and Mexico . Author of The 3M Way to Innovation, he is a lecturer at the Haas School of Business at the University of California , Berkeley .