This new edition of a classic, bestselling guide addresses the soft project management skills that are so essential to successful project, program, and portfolio management. Mastering leadership, negotiation, conflict resolution, change management, and organizational politics has always been key to project manager success. This book demonstrates the why and how of creatively applying soft project management skills in these areas and shows how to develop, adjust, and hone these skills given the forces and trends in today’s business world.

Using real-world stories and case studies to model how to implement these skills, Englund and Bucero illustrate how the right mix of soft and hard skills can help create an environment that supports greater project success. This second edition features new sections on agile project management, ethics, business analysis, management across generations and between cultures. And more. It maps well to recent topic updates in the sixth edition of the Project Management Body of Knowledge.

Randall L. Englund is the founder of the Englund Project Management Consultancy. He served as senior project manager with Hewlett-Packard for twenty-two years. He received the Project Management Institute’s Distinguished Contribution Award in 2013 and Eric Jenett Project Management Excellence Award in 2018.

Alfonso Bucero is the founder and managing partner of BUCERO PM Consulting. He was senior project manager at Hewlett-Packard Spain for thirteen years and has twenty-nine years of practical experience in project management worldwide. He received PMI’s Distinguished Contribution Award in 2010, Fellow Award in 2011, and Eric Jenett Project Management Excellence Award in 2017.