“I've been waiting years for this—this is the best book on performance management that I have ever read!A clever and engaging writer, Chandler doesn't just talk about it; she shows you how to do it. She defines a new path, helping us let go of the worship of false PM gods who have given us nothing but grief.”──Geoff Bellman, management consultant and author
“Any leader, manager, or HR professional who believes in the power of good feedback will profit from this book. The author captures her readers' attention with her authenticity, her wit, and her deep experience. It's a fast read because she hits the subject hard and has really spent time thinking through her recommendations. You'll circle phrases and dog-ear the pages!”──Bev Kaye, coauthor of Love 'Em or Lose 'Em and Hello Stay Interviews, Goodbye Talent Loss